Plan Descriptions

This document describes the OnFrontiers Customer Plans and the types of Expert Work available, for the purposes of the OnFrontiers Terms of Service and any Order Form. It is a contract-level summary. Prices, rates, and fees are stated in the OnFrontiers Rate Schedule or, where it so provides, in the Order Form, and the Rate Schedule controls as to them; charging mechanics are governed by the OnFrontiers Customer Charging Policy; and non-price plan detail is as published by OnFrontiers from time to time. Capitalized terms have the meanings given in the OnFrontiers Global Definition Schedule.

1. Customer Plans

OnFrontiers offers two Customer Plan families:

Guided Plans

Full-service plans that provide access to Expert Work from a shared pool of Credits, with unlimited seats, a dedicated Customer Success Manager, and research-assisted (Custom Match) Expert sourcing. Guided Plans are offered in the tiers below. Each tier includes the capabilities of the tiers below it, as published by OnFrontiers from time to time; Library member bundle seats and coverage commitments also scale by tier (Section 6). Included Credits at tiers above Explorer include volume bonus Credits, being Credits above the number the plan price would purchase at the Redemption Value stated in the Rate Schedule; the Order Form states the bonus Credits within the total. A one-time Guided Launch implementation may apply to a new Guided Plan.

Pro Subscription

A self-service, per-seat subscription billed in US Dollars, with no pre-paid Credits and no minimums, providing pay-as-you-go access to Video Consultations and to such other types of Expert Work as OnFrontiers publishes as available on the Pro Subscription. A free-trial period may be offered. Subscription pricing and usage fees are stated in the Rate Schedule.

2. Types of Expert Work

Expert Work comprises Video Consultations, Written Responses, and Scoped Engagements, each as defined in the Global Definition Schedule, together with such other types as OnFrontiers may offer from time to time. Availability varies by Customer Plan and is as published by OnFrontiers from time to time (for example, Scoped Engagements are available with Guided Plans).

A Scoped Engagement is governed by the OnFrontiers Engagement Terms. The Expert contracts directly with the Customer under the OnFrontiers Expert-Customer Agreement, and OnFrontiers provides the Platform and settles payment to the Expert. Scoped Engagements ordinarily begin with a Video Consultation with the Expert.

3. How Charges Work

Charges are governed by the OnFrontiers Customer Charging Policy and the Rate Schedule. In summary:

* Guided Plans draw on pre-paid Credits, consumed as Clients engage Experts at rates that vary by Expert Work type; the Pro Subscription is billed in US Dollars (a subscription fee plus usage). A Booking Fee applies on the first Custom Match with a particular Expert.

* For a Scoped Engagement, the Customer pays the Expert Fee together with the OnFrontiers Platform Fee, a percentage of the Expert Fee determined by plan tier and cumulative approved hours, each stated separately in the Engagement Order. Charges for a Scoped Engagement are invoiced in US Dollars except to the extent the Engagement Order states that Credits may fund them.

* When a Video Consultation or a Written Response is ordered, the Customer makes a Content Election, which sets whether the resulting content may be included in the OnFrontiers Library, the Customer’s rights in the Work Product, and the corresponding Charges shown at the time of order.

4. Growth Pro Services

Designated Growth Pro Experts provide fractional capture, business development, proposal, and strategy support. Growth Pro Services are available with Guided Plans and are offered as a fixed-scope Project or as a recurring Retainer. Growth Pro Services are described further in the OnFrontiers Growth Pro Addendum and are billed as set out in the applicable Order Form.

5. Implementation (Guided Launch)

Guided Launch is a one-time onboarding and implementation service provided in connection with a new Guided Plan, scoped and priced as published by OnFrontiers or as set out in the applicable Order Form.

6. Library Access

Library Access is a paid subscription to the OnFrontiers Library, governed by Section 2.18 of the Terms of Service and charged separately from, and not included in, the fees for any Customer Plan. It is offered as a standalone subscription, which does not require a Customer Plan, and as a per-seat member bundle for Customers on a Guided Plan, with additional seats available with either; seat counts by tier and pricing are set out in the Rate Schedule and the applicable Order Form. Library Access is billed annually in advance and, where purchased with a Guided Plan, is co-termed with that Plan.

Where coverage commitments are offered with Library Access, OnFrontiers will commission coverage of the priority programs the Customer identifies, up to the number and within the period stated in the Rate Schedule for the Customer’s plan tier. A coverage commitment is a commitment to commission the relevant Library Content within that period; it is not a commitment that the content will be delivered or published within that period, and additional seats do not change it.