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Hangzhou, China
Speaks English

Head of Corp Admin and Workplace Management at Alibaba Group

Specialty
* B2B business, Retail business & e-Commerce
* Supply Chain Management, Production Planning, Material Planning & Purchasing, Inventory Management, Customer Service & Seller Support
* Project Management & Process Management
* Leadership in virtual, remote, and culturally diverse teams


Experience
Alibaba Group • China

Head of Corp Admin and Workplace Management

2018 - Present (8 months)
- Responsible for worldwide Corp space planning and management, including asset management and facility management, to build a happy & healthy environment for employee, visitors, or anyone in the space
- Utilize every single contact point, physical or digital, to promote Ali culture, and inspire innovation.
- Keep a standard environment to all business units in Ali economy, but able to adopt and demonstrate the different elements in each BU
- Upgrade the workplace solutions in terms of occupancy and flexibility, and manage the service providers to build a robust supply chain of diversified services, from FM, security, event support and affiliated facility etc

We are expanding to hundreds offices in China and many new places worldwide, piloting all modern space solutions and intelligent building devices, promoting our culture through a slogan, a lunch, a meeting room notice, or a Tao-doll from the ALI-cool shop. JOIN US if you want to build a new type of business infrastructure together!
Alibaba Group • China

Customer Experience

2017 - 2018 (1 year, 4 months)
Managing Customer Service team for Alibaba group (Taobao, Tmall, 1688, Hema, Youku, etc),including consumer support, seller support, dispute resolution, transactional risks, and reverse rules.

Drive customer experience improvement by collaborating with category team and product team to identify issues in business process and especial reverse process.

Coordinate with product compliance team, work backwards from the voice of customers, in order to reduce and eliminate problematic products from the platform.

Advocate for Customer First culture in the whole Corp, initiated Listen-In which became a standard regular process for all Ali senior management team and new comers.
Alibaba Group • China

Head of 1688.com

2014 - 2017 (2 years, 5 months)
Managing Customer Service team for Alibaba group (Taobao, Tmall, 1688, etc),including consumer support, seller support, dispute resolution, transactional risks, and reverse rules. Collaborate with category team and product team to identify issues in customer experience and drive improvement. Coordinate with product compliance team, work backwards from the voice of customers, in order to reduce and eliminate problematic products from the platform. Work with info security to reduce abuse from both buyer side and seller side.In charge of 1688.com (aka alibaba.cn), the biggest B2B platform in China. Responsible for operation team, product management team, cross-border wholesale, industry clusters and other B2B business units
WUAGE.com • China

Member, Board of Directors

2016 - 2017 (1 year, 1 month)
Five princes under the Minmetals Electronic Commerce Co., Ltd., five princes as China Minmetals and Alibaba together to build a professional platform for steel services, we see the energy industry as a firm belief in the large data for the chain,
Fully integrated information flow, logistics, and warehousing processing and other vital links, the real steel industry to achieve the "multiplication" upgrade, and ultimately shape a never before a new pattern of the steel industry
Amazon China • China

VP of Retail Ops and Sr Manager, Instock Mgmt

2011 - 2014 (3 years)
Assembled a new dept in Amazon China, Head of Retail Operation Excellence and leading teams e.g. Buying Ops, Operation Excellence, Pricing, Web Experience Enhancement, Retail Training, Import business. Lead Media Instock Team taking care of the planning and procurement activities for millions of items for China, collaborate with supply chain team and operations centers in China in all media related supply chain issues, including S&OP, inbound, and reverse logistics, collaborate with thousands of vendors, taking care of the end-to-end business, from sales FCST, until vendor return and build up local in-stock process to support the rapid changing business environment in China
Nokia

Sr Material Manager

2007 - 2011 (3 years, 9 months)
Managing Nokia Asia 4 factories common material procurement, leading 6 teams locating at 4 different places (Korea/India/China) with 50 team members and representing business team in process and tool development areas