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Johannesburg, South Africa
Speaks Afrikaans, English, Southern Sotho, Tswana, Zulu

Data and collections expert in Sub-Saharan Africa

Expert on leveraging data and modeling assets to define and propose strategy solutions, that deliver measurable improvements in collections and recoveries performance, in a range of Sub-Saharan African countries.
Questions I can answer:
How to improve the collections system?


Experience
Iemas Financial Services

Head of Credit Control

2014 - Present (4 years, 11 months)
Bayport Management Limited

Head of Collections Strategy

2013 - Present (6 years, 5 months)
Designed end-to-end Collections Strategy for the group and subsidiary businesses in different countries.
Leverage data and modelling assets to influence decision making and strategic direction.
Mitigate Credit Losses and improve financial returns through refinement of existing strategies and development of strategy recommendations.
Optimized post charge off recoveries through more effective segmentation and improved understanding of asset value.
Developed effective strategy performance tracking for Collections and Recoveries proactively updating forecasts based on early performance and making strategy adjustment recommendations as appropriate.
Assisted to develop an effective collections planning model and collections scorecard for subsidiaries that coordinates and contributes to the global company strategy
Provided analysis to support the subsidiary businesses and enhance global knowledge relating to collections and recoveries including alternative methods

UBank

Early Stage Collections Manager

2009 - 2012 (3 years, 2 months)
 Manage a team of 8 Regional Credit Controllers and Collections Call Centre.
 OPEX Budget Management
 To implement a full end-to-end Collection Capability – workflow, process and procedures.
 To implement the Collections Call Centre Capability – inbound and outbound
Implemented an Early Stage Collections Strategy for various products.
Debt Management of various portfolios – Personal Loans, Secure Home Loans, Staff Loans
Improved the Payment Management Process - EFT, NAEDO, Payroll and Internal deduction methods
African Bank Limited

Legal Call Centre Manager

2007 - 2009 (2 years, 5 months)
Manage a team of 5 supervisors and 75 staff effectively via Outbound and Inbound Call Centre.
Budget Management at department level.
Management of Legal matters – Admin Orders, Judgments, Garnishee Orders
Technical Support and Administration of the Call Centre.
Outbound Campaign Management.