Iemas Financial Services
Head of Credit Control
2014 - Present (4 years, 11 months)
Bayport Management Limited
Head of Collections Strategy
2013 - Present (6 years, 5 months)
Designed end-to-end Collections Strategy for the group and subsidiary businesses in different countries.
Leverage data and modelling assets to influence decision making and strategic direction.
Mitigate Credit Losses and improve financial returns through refinement of existing strategies and development of strategy recommendations.
Optimized post charge off recoveries through more effective segmentation and improved understanding of asset value.
Developed effective strategy performance tracking for Collections and Recoveries proactively updating forecasts based on early performance and making strategy adjustment recommendations as appropriate.
Assisted to develop an effective collections planning model and collections scorecard for subsidiaries that coordinates and contributes to the global company strategy
Provided analysis to support the subsidiary businesses and enhance global knowledge relating to collections and recoveries including alternative methods
Early Stage Collections Manager
2009 - 2012 (3 years, 2 months)
Manage a team of 8 Regional Credit Controllers and Collections Call Centre.
OPEX Budget Management
To implement a full end-to-end Collection Capability – workflow, process and procedures.
To implement the Collections Call Centre Capability – inbound and outbound
Implemented an Early Stage Collections Strategy for various products.
Debt Management of various portfolios – Personal Loans, Secure Home Loans, Staff Loans
Improved the Payment Management Process - EFT, NAEDO, Payroll and Internal deduction methods
African Bank Limited
Legal Call Centre Manager
2007 - 2009 (2 years, 5 months)
Manage a team of 5 supervisors and 75 staff effectively via Outbound and Inbound Call Centre.
Budget Management at department level.
Management of Legal matters – Admin Orders, Judgments, Garnishee Orders
Technical Support and Administration of the Call Centre.
Outbound Campaign Management.